Wema Bank Recruitment Drive 2026: Retail Relationship Management Officers (RRMOs) – Nationwide
Wema Bank is currently recruiting experienced Retail Relationship Management Officers (RRMOs) to support customer acquisition, deposit mobilization, product sales, and business growth across its branch network nationwide.
This opportunity is ideal for candidates with strong experience in retail banking, sales, and relationship management who are looking to advance their careers with one of Nigeria’s most innovative financial institutions.
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About Wema Bank
Wema Bank is one of Nigeria’s leading financial institutions and the pioneer of ALAT, Africa’s first fully digital bank.
With decades of banking excellence, Wema Bank has built a reputation for innovation, resilience, and customer-focused financial solutions. The bank serves millions of individuals, families, and businesses across Nigeria through a wide range of retail, digital, and corporate banking services.
As part of its growth strategy, Wema Bank is expanding its retail banking team across multiple regions of the country.
About the Role
The Retail Relationship Management Officer (RRMO) will be responsible for driving business growth within the retail banking segment through customer acquisition, relationship management, deposit mobilization, and product sales.
Successful candidates will play a key role in expanding the bank’s customer base while delivering excellent customer service and supporting the achievement of branch business objectives.
Key Responsibilities
Business Development & Revenue Generation.
- Acquire new retail customers and grow the branch customer base
- Mobilize low-cost deposits and achieve assigned deposit targets
- Promote and cross-sell banking products and services
- Drive sales of savings accounts, loans, cards, digital banking products, and related solutions
- Identify business opportunities within assigned territories
- Execute targeted marketing and business development initiatives
Relationship Management
- Build and maintain strong customer relationships
- Understand customer financial needs and recommend suitable solutions
- Improve customer retention and loyalty
- Increase product penetration and customer wallet share
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Customer Service Excellence
- Deliver exceptional customer experience
- Resolve customer complaints promptly
- Escalate issues where necessary
- Ensure compliance with service standards and turnaround times
Credit & Risk Management
- Support retail loan processing activities
- Conduct preliminary credit assessments
- Ensure proper documentation of credit facilities
- Monitor customer accounts to reduce risk exposure
Compliance & Reporting
- Ensure compliance with banking regulations and internal policies
- Adhere to KYC requirements and regulatory standards
- Maintain accurate sales and customer records
- Prepare periodic performance and market reports
Key Performance Indicators (KPIs)
Performance will be measured based on:
- Deposit mobilization and CASA growth
- Customer acquisition numbers
- Product sales volumes
- Revenue generation
- Customer retention and satisfaction
- Service delivery turnaround times
Requirements
Education & Experience
- Bachelor’s Degree in a relevant discipline
- Minimum of 4–10 years experience in:
- Retail Banking
- Relationship Management
- Sales
- Business Development
Skills & Competencies
- Strong sales and negotiation skills
- Excellent communication and interpersonal skills
- Customer-focused mindset
- High level of integrity and professionalism
- Strong understanding of retail banking products
- Ability to work under pressure and achieve targets
- Proficiency in Microsoft Office applications
- Familiarity with digital banking solutions
Additional Requirements
- Knowledge of local markets and territories is an advantage
- Strong networking and prospecting skills
- Willingness to participate in field marketing activities
Key Stakeholders
The successful candidate will work closely with:
- Branch Managers
- Operations Teams
- Credit Teams
- Digital Banking Teams
- Existing Customers
- Prospective Customers
- External Business Partners
Locations
Recruitment is ongoing across multiple locations nationwide, including:
- Lagos
- South-West
- South-East
- South-South
- Northern Nigeria
Applicants can select their preferred location during the application process.
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Benefits
Wema Bank offers a competitive compensation and benefits package, including:
- Comprehensive healthcare coverage
- Elderly care support through HMO plans
- Maternity and paternity leave
- 13th-month bonus
- Competitive salary package
- Leave allowance
- Profit-sharing opportunities
- Career development and training programs
- Team-building and company events
- Opportunities for professional growth within the bank
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