Customer Support Agent at TalentPop

Are you passionate about helping customers and looking for a remote opportunity with a growing company? TalentPop is currently hiring a Shopify/Gorgias Customer Support Agent to join its fully remote team. If you have experience in e-commerce customer support and enjoy solving problems while creating positive customer experiences, this could be the perfect role for you.

About TalentPop

TalentPop believes that great customer support goes beyond answering questions—it’s about building trust, creating lasting relationships, and ensuring every customer feels valued. The company is committed to providing a supportive remote work environment where employees can grow professionally while maintaining a healthy work-life balance.

Job Responsibilities

As a Shopify/Gorgias Customer Support Agent, you will:

• Respond to customer inquiries via email, live chat, and phone.
• Assist customers with product information, order tracking, returns, refunds, and account-related concerns.
• Manage support tickets using Shopify and Gorgias.
• Deliver accurate, timely, and friendly customer service.
• Stay updated on company products, policies, and support procedures to provide consistent assistance.

Requirements

To succeed in this role, you should have:

• Excellent written and verbal English communication skills.
• At least one year of remote or online customer support experience, preferably in e-commerce.
• Experience with Shopify, Gorgias, Zendesk, or similar customer support platforms (preferred).
• The ability to multitask and manage multiple customer conversations efficiently.
• Strong problem-solving skills, empathy, patience, and attention to detail.
• The ability to work independently while collaborating effectively with a remote team.

Benefits

TalentPop offers a competitive benefits package, including:

• Competitive salary with annual performance-based pay increases.
• Paid time off.
• Health and dental insurance or a health stipend.
• Holiday bonuses.
• A fully remote work environment.
• Career development and growth opportunities within the company.

Apply Now