GIG Logistics is one of Nigeria’s leading logistics and courier companies, providing domestic and international delivery, e-commerce logistics, freight services, and supply chain solutions across the country.
With experience centres and operational hubs nationwide, the company continues to expand its footprint while delivering fast, reliable, and customer-focused logistics services.
As part of its expansion and commitment to excellent customer service delivery, GIG Logistics is currently recruiting Experience Centre Agents across multiple locations nationwide.
Job Description
The Experience Centre Agent serves as the first point of contact for customers visiting GIG Logistics branches and experience centres.
Successful candidates will assist customers with shipping requests, provide information about products and services, process shipments, handle complaints, and ensure excellent customer experiences throughout the delivery lifecycle.
This role offers graduates the opportunity to gain practical experience in logistics operations, customer service, and supply chain management within one of Nigeria’s leading logistics companies.
- Employment Type: Full-Time
- Location: Nationwide
- Industry: Logistics and Supply Chain
- Department: Customer Experience and Operations
Responsibilities:
- Provide guidance to walk-in customers on company products and service offerings.
- Educate customers and prospective customers on delivery timelines and service level agreements (SLAs).
- Ensure strict adherence to GIG Logistics Standard Operating Procedures in the sending, receiving, safekeeping, and release of parcels.
- Ensure shipment visibility by applying the appropriate scans as parcels move through the logistics network.
- Drive customer satisfaction by ensuring services are delivered according to agreed Service Level Agreements.
- Provide information on shipment lifecycle, delivery rates, payment processes, and service options.
- Resolve customer complaints by identifying issues, recommending solutions, and following up to ensure satisfactory resolution.
- Conduct proper inspections of parcels to prevent the shipment of prohibited or contraband goods.
- Promote and cross-sell company products and services.
- Support branch operations and maintain accurate shipment records.
Requirements:
- Must be a graduate.
- Must have completed the National Youth Service Corps (NYSC) programme.
- Must be computer literate.
Preferred Skills:
- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- Problem-solving and conflict resolution abilities.
- Attention to detail and accuracy.
- Ability to work under pressure in a fast-paced environment.
- Ability to work independently and within a team environment.
Benefits:
- Nationwide deployment opportunities.
- Exposure to logistics and supply chain operations.
- Hands-on customer service experience.
- Opportunity to work with one of Nigeria’s leading logistics companies.
- Professional growth and career development opportunities.
- Exposure to branch operations and shipment management systems.
Who Should Apply?
This opportunity is ideal for:
- Recent graduates seeking entry-level opportunities.
- NYSC graduates looking to begin careers in logistics and operations.
- Candidates interested in customer service and client management.
- Individuals looking to build careers in supply chain, logistics, and business operations
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