Remote Customer Care Job at TestGorilla – 2 Positions

At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform – one that replaces reliance on resumes with scientific validation of what people can truly do.

TestGorilla offers a highly competitive benefits package designed for its global, fully remote workforce. Key perks include unlimited PTO, equity in the company, a €1,000 annual home office budget, and a dedicated learning and development fund equal to 4% of your base salary

Individuals interested in the Customer Care Job at TestGorilla should review the details, requirements, and application process provided below.

1. Customer Lifecycle Specialist

• Specifications: Full Time | Remote
• Eligibility: All Countries
• Location: Remote | Abroad.
• Category: Tech
• Benefits: €40,960 – €51,200 | €2,000 Remote Work Budget | Share Appreciation Rights (SARs)

As our Customer Lifecycle Specialist, you’ll own how customers experience and learn about TestGorilla from the moment they sign up through to every renewal. Mapping, building and continuously improving the journeys, communications and education that drive adoption, retention and value realisation.

This is an end-to-end journey owner role. You’ll design the journey, build it in customer.io, write the messaging and the education that powers it, and use AI heavily to scale across every persona and every use case. You’ll combine behavioral signals, product usage data and customer health to deliver the right message and learning at exactly the moment the user needs it.

This role is passionate about the product and collaborates closely with CS ops, PMM, product and support and act as the translation to customer value through communication. Every customer touchpoint will be connected, personalised and relevant.

This role suits someone who ambitiously uses AI, drives execution at pace and has proven ability to harness AI to analyse and drive revenue outcomes from the customer journey.

Responsibilities

• In this role, you will:Collaborate cross-functionally in a global, remote-first environment, partnering with Support, Customer Success, Product, and Product Marketing while upholding TestGorilla behaviors and fostering an inclusive, supportive culture.Own the end-to-end customer journey – map, design, build, launch and continuously optimise journeys across onboarding, activation, adoption, retention, renewal readiness and advocacy.
• Design, build, and execute targeted, AI-driven lifecycle campaigns across email, in-app messaging, and the help center, aligned to customer segments and behaviors. Make recommendations to product to drive customer value
• Use AI as a core execution lever – Design journeys, measure them, draft and personalise content, drive segmentation, automation and challenge the status quo if what AI augmented customer journeys look like at TestGorilla.
• Drive GTM of new product releases and features,, including release notes, in-app announcements, full GTM and adoption (alongside product managers) and evolving product narratives across customer segments.
• Own and evolve customer-facing education and enablement, including the knowledge base, how-to guides, walkthroughs, video tutorials, and best practices, ensuring accuracy, clarity, and impact.
• Lead multi-channel adoption and retention initiatives, using predictive health, risk, and usage insights to deliver personalized behavioral nudges, and measure success through activation, feature uptake, reduced friction, and time-to-value metrics.

Qualifications and Requirements:

• We’re looking for someone who:
• Is passionate about TestGorilla’s mission to help one billion people find their dream jobs
• Has strong written and verbal communication skills in English
• Thrives in a fast-paced, remote-first environment
• Has experience in B2B lifecycle marketing, customer marketing, customer enablement, lifecycle operations, customer enablement or digital customer success especially in roles focused on customer-facing go-to-market execution and owned the journey execution end-to-end.
• Has hands-on experience building lifecycle journeys in customer.io (or something directly comparable) and has proven experience in personalisation of journeys using behavioral data and signals, using AI to scale the impact.
• Is fluent with AI content tools, segmentation platforms, and automation workflows
• Brings strong writing skills and can translate technical concepts into clear, outcome-focused customer content
• Has owned or substantially contributed to customer-facing education (knowledge base, video tutorials, in-app guidance) and writes for clarity and action, not information dumps
• Can manage multiple projects with shifting priorities and short turnaround times
• Has a proven analytical mindset and uses AI effectively to review data to evaluate campaign impact and customer behavior

We seek diversity and encourage applications from everyone. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If you’re interested in this role but your experience doesn’t perfectly match the description, please still apply.

Benefits:

• Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process.Global Team: Join a fully remote, mission-driven team from around the world
• Competitive compensation: Receive a competitive pay €40,960-€51,200 + Share Appreciation Rights (SARs)
• Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
• Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you’re buying a laptop!
• Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities
• Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
• Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being

2. Marketing Engineer

• Specifications:Full Time | Remote
• Eligibility: All Countries
• Location: Remote | Abroad.
• Category: Tech
• Benefits: €40,960 – €51,200 | €2,000 Remote Work Budget | Share Appreciation Rights (SARs)

As our Marketing Engineer, you’ll be essential in achieving TestGorilla’s vision of helping one billion people land their dream job. You’ll drive innovation in our marketing strategies by executing our website growth direction and transforming automated infrastructure. This isn’t just a role; it’s your chance to make a real difference by gaining hands-on experience in a high-growth startup. You’ll directly contribute to building a more equitable hiring landscape. Join our driven, remote-first team, and let’s achieve these ambitious goals together.

Check Out: Standard Bank International Graduate Traineeship Programme 2027: Applications Open for Future Banking Leaders

Responsibilities

In this role, your responsibilities will include but not limited to:

• Uphold TestGorilla’s behaviors and foster an inclusive, supportive culture.
• Collaborate effectively with global colleagues across teams and time zones.
• Own and execute website growth direction: Partner closely with our product engineer to drive the “why, what, and how” of website performance, translating hypotheses into shipped outcomes.
• Grow the website conversion engine: Pinpoint conversion leaks, run rapid A/B tests and on-site experiments to multiply output.
• Build the marketing automation engine: Design and own automated workflows using n8n, Make, and Clay to nurture a high volume of marketing qualified leads that have entered the TestGorilla ecosystem.
• Support account-based marketing: Maintain and extend the enrichment and targeting infrastructure via Clay and associated channels that power ABM campaigns.
• Systematize what works: Prove successful growth levers through rigorous testing, then leverage AI and automation to make them repeatable at scale.

Qualifications and Requirements:

• We’re looking for someone who:Acts as an execution-first builder: Holds hands-on experience with CMS platforms alongside a proven track record in A/B testing and conversion optimization.
• Is AI and automation-fluent by default: Possesses proven experience building automated workflows with tools like n8n, Make, Clay, and Claude to scale marketing efforts.
• Is data-informed and action-oriented: Partners with data to locate where to apply leverage and has the technical skill to build the systems that deliver it.
• Is passionate about TestGorilla’s mission to help one billion people find their dream jobs.
• Has strong written and verbal communication skills in English.
• Thrives in a fast-paced, remote-first environment.

We actively seek diversity and encourage applications from everyone. If you’re interested in this role but your experience doesn’t perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you’re confident you can do the job, we encourage you to apply!
Benefits:

Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process.

1. Global Team: Join a fully remote, mission-driven team from around the world.
2. Competitive compensation: €42,640 – €53,300 + Share Appreciation Rights (SARS).
3. Remote & flexible work: Work from almost anywhere. Enjoy flexible hours and asynchronous work to balance work and life.
4. Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you’re buying a laptop!
5. Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities.
6. Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting.
7. Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community!
8. Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches.
9. Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being.

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How to Apply

Interested and qualified candidates for the “Customer Care Job at TestGorilla” should click the  BUTTONS below to apply.

APPLY HERE: Customer Lifecycle Specialist

APPLY HERE: Marketing Engineer